Cancellation and Refund Policy

Last updated: 10 October 2026. This website is operated by Ujjwal Kumar (proprietor), trading as Astro IITians.

Consultations

• Once a slot is confirmed it cannot be changed at short notice. If you must reschedule, the new slot will be at least 2 weeks after your original date. A booking can be moved at most twice.
• If a session does not take place because of a problem on our side (for example a technical failure), it is rebooked at no cost, or refunded in full if you prefer.
• If we must move a session (festival or emergency), we contact you with a new slot; your payment stays valid, or you may ask for a full refund.
• Cancellation requests made at least 7 days before the session are refunded in full. Requests made later are reviewed individually.
• If a payment succeeds but the slot was no longer available, we offer the next free slot or a full refund.

Books

• A book order can be cancelled for a full refund only before it is dispatched. Write to us on WhatsApp or email with your order number. Once a book is dispatched, the order cannot be cancelled.
• We do not accept returns, exchanges or refunds for a change of mind, a wrong edition or language chosen by the buyer, a duplicate order placed by the buyer, or a wrong or incomplete address given by the buyer. Re-shipping after an address mistake is at the buyer's cost.
• If a book arrives damaged, or is not the book you ordered, tell us within 48 hours of delivery. Send clear photos of the book and of the parcel label, and a video of opening the parcel if you have one. After checking, we send a replacement at no cost. A refund is given only if a replacement is not possible.
• If your order has not been delivered within 15 working days of dispatch, tell us. After tracking it, we either send it again or refund the full amount.
• Books are printed copies of the published editions. Reading Dwadash Bhav Rahasyam online is free and is not an order.

How refunds are paid

Every refund request is checked against this policy. Approved refunds are processed once a week, in one batch, and go back to the original payment method. After processing they reach you within 5 to 7 working days. Requests made after payment of a consultation or book are not refunded outside this policy.

Questions: ujjwaltarwayastro@gmail.com · +91 91234 70336